Common
problems / Troubleshooting
The
Pocket PC is available from multiple manufacturers, with many different
versions of the operating system, various ROM revisions, and so
forth. We will attempt to cover the most common problems and
solutions here:
|
 |
|
First,
make sure that you have the latest version installed. You
can always get the latest version for free, here. |
|
|
|
|
Make sure your time and
(more important) DATE are correct. An incorrect DATE will
invalidate the security certificate in your Pocket PC, and make you
unable to communicate with the transaction servers. Set it with
START > SETTINGS > CLOCK.
|
|
|
|
|
Check
and insure your online password is in UPPERCASE. A MiXeD cAsE
password WILL NOT WORK, even if you can log in over the Internet on a
PC. Mobile passwords must be UPPERCASE. You can change or
view your password settings at: https://www.oc2net.net/billing/Getpassword.asp
|
|
|
|
|
Make
sure that the network icon (Wireless devices) or Connectivity Icon
(Mobile 2003 devices) shows a connection. You device may also have
an indicator light that shows if a connection (i.e., WiFi or
Bluetooth) is available. If your device battery is low, the connection
can be closed.
An internet connection is required in order to process transactions.
|
|
|
 |
|
If
you are using Wi-Fi: Turn off the WEP encryption. Your
Pocket PC will use its 128-bit SSL encryption for all credit card
processing, and the double encryption of SSL plus WEP seems to confuse
the Pocket PCs we have tested. In addition, make sure your
wireless connection is active before you start Pocket Verifier.
|
|
|
|
PROCESSING
REQUIRES SECURED SSL CONNECTIONS
|
|
With
the exception of Windows Mobile 2003 Pocket PC devices, you may need to
update your device to allow 128-bit
encryption.
Error (-2146893051) - 128 Bit Encryption Package not Installed.
If you are using Pocket PC 2000, 2001,
or 2002 unit and receive the above error, it means that your devices
does not have 128-bit Encryption for performing secured credit card
sales (This package is included on Pocket PC 2003 devices by default,
thus, DO NOT install this package on Windows Mobile 2003 Pocket PC
Devices).
Please download the encryption package from the link below and install
on your device. When asked to replace system or hidden file select Yes
To All. Soft-reset your device and then you will be ready to take
secure credit card transactions.
128BIT_Encryption_PPC.exe
(1.02 MB)
You
should then test to see if you have a
secured connection by…
1. Starting your connection
2. Opening Pocket Explorer (Start > Programs)
3. Go to:
http://merchantanywhere.com/ssl/test.htm
4. Follow the instructions
on the screen
Note:
If you receive a message asking you if you would like to view the page
over a secured connection, then SSL is NOT setup correctly
on your device.
|
|
|
|
Other
connectivity methods:
Phone
Connections
-
To establish a connection, please use Pocket Explorer.
-
Once connected, you can use the software for real-time approvals
-
It is recommended that your start your connection, but running
the software.
Cradle
to Computer to Internet (Pocket PC 2003)
If your device is connected to your computer through ActiveSync
and your Computer
is
connected to the Internet, you can process transactions. An active
connection is indicated but two rotating arrows located next to the
speaker icon at the top of the Today Screen.
|
|
If
the connection hangs at:
"Looking
for connection..."
-
Wireless connection was not turned on before starting
software.
-
It's recommended that you save your sale, exit the
program, then start the connection
-
For step-by-step detail...
1. Click on the rotating cube to
stop the connection
2. Save transaction
3. Exit program
4. Turn on Wireless connection
5. Start Program, go to Transaction
Manager, and select saved transaction
6. Process transaction
"Connecting to internet..."
-
A connection was found and already used by the software,
however, while still in the program, the connection was dropped (due to
low battery, bad signal or device's timeout property).
-
To solve...
1. Click on the rotating cube to
stop the connection
2. Turn on the wireless connection
3. Process the transaction
|
|
|
