| FAQ’s
about Merchant Rates & Charges |
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| I
was told term commitments and cancellation fees are required by the bank.
Is this true? ABSOLUTELY NOT! According to MasterCard's ISO Guide to working with acquirers, (section 2, page 3), this is one of the actions that they actively discourage as damaging and abusive: "Such practices can include hidden fees, gouging on terminal leases, bait-and-switch pricing, the promise of "guaranteed" merchant approval, Internet "spamming" (unsolicited mass emailings), laundering, inaccessibility for resolution of customer service issues, and contract cancellation penalties." Actions of this nature led to Federal Trade Commission action AGAINST an ISO (Independent Sales Organization) The complete ISO guide is downloadable at www.transactionworld.com . |
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| Why
do companies charge a cancellation fee? It allows them to give poor service, and create abusive policies, knowing the cancellation fee will keep you a prisoner. A cancellation fee allows the provider to raise your rates over and over. We use good customer service, instead of the competition's punitive measures to keep our merchants and customers. |
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| Why
do so many companies offer leases on their software and hardware? This lease is really a contract. It keeps you locked in to them for the duration of the lease (12, 24, or 48 months). A $39 dollar per month lease sounds like a good deal? Do the math. Its $1872.00 over 4 years! If you are willing to pay that much for a $450 terminal, call us immediately. |
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Some
companies offer $50, $100 even $200 dollars for a referral, why don't
you? |
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I
already have a merchant account, can I use it for my mobile transactions? |
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Why are your
monthly rates and equipment costs so low? |
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