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| Merchant Newsletter - April 22, 2006 | ||
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30 Minute Mall Delivers! |
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         Anything you want.. Delivered to your door! |
In order to
verify that this was fraud, we used the procedures outlined in our May
15th 2004 newsletter, calling the bankcard network (in this case
VISA), and entering the card number to get the phone number of the card
issuing bank. Calling
the card issuing bank showed that this card was indeed stolen, and
that the cardholder was NOT hearing impaired (the banks have to have this
info on file, as they cannot call the customer on the phone, they must use
TTY Relay). The Fraud
was exposed, and the merchant was saved the merchandise and the
funds! We received a notice of this, "Thank
you for the info today. We learned the card belonged to someone else
and was flagged. The TTY scam info in the newsletter gave us the knowledge
to recognize the fraud before it could happen. The info keeps us on
our toes. Again thank you for your hard work." -- Glen Draper
TECH USA http://www.techusa.biz How can I do that? It takes a little effort, but for a large transaction that you have doubt about, or is originating outside the US, but it’s worth it. First call one of the following phone numbers: Mastercard:
1-800-622-7747 You
will press ‘2’ for either number, to obtain access to the
phone number for the card issuing bank.
The system will prompt you for the card number, and then give you
the bank name and phone number. This
is the phone number of the bank that ISSUED the card to the cardholder
(Card Issuing Bank). Next, you call that number, and tell them that you are a merchant, and need to verify cardholder provided information with “YES or NO” questions. This is important, as there are privacy issues, but they CAN confirm or deny information YOU provide. You give them the card account number, and you can ask them (again YES or NO), if the cardholder name is (give cardholder name), verify the address, phone number, and CVV2 number. If you tell them you suspect fraud they MAY (at their option) call the cardholder to verify that they actually performed the transaction. Remember, the issuing banks have a responsibility to provide privacy to their cardholders, but they are also interested in preventing fraud, so they can only confirm or deny that information you give them is correct. Banks differ in policies, but you can make them MUCH MORE ATTENTIVE if you start your conversation with "I am a merchant and I have a potential fraud event with one of your cardholders" That gets their attention every time! |
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30MinuteMALL.com
has a team of CyberValets that pick up a customer order from the
retailers involved, like Radio Shack, Chili's, Joe's Crab Shack, Target,
PetSmart, Best Buy and more. Keeping track of each order with a
custom version of Pocket Verifier on Pocket PC. They deliver the
customer's order, redeeming coupons, and swiping the customers card at the
delivery for the lowest rates and security!
There is a fantastic
Article
in the Indianapolis newspaper Indy Star that details the
30MinuteMALL experience. We developed a
complete system for 30Minute Mall, with a special version of our software
that allows the CyberValets to enter different retailers, calculate
charges per retailer, redeem coupons, calculate charges and fees, and
process the totals through Transaction Central. In addition, we created an
entire "Back end" reporting system that gives them complete
details of each transaction, and even bills the CyberValets for their
fees! 30Minute Mall uses the MDA III, a Pocket PC identical to the 6600 sold by Sprint, Verizon, and Audiovox, with a built in, slide-down keyboard, and the Pocket Merchant card reader and printer. |
MERCHANT PLATE INCLUDED (MerchantAnywhere.com merchants only) INCLUDES 100 sales slips Click here to order. Our Toolbar
will also take you directly to the Merchant Control center,
as well as provide many other powerful web searching and information
features. To see all of the
powerful features of our toolbar, or to download your own free copy, click
here.
Use our
Toolbar to Enter Sales, Void a Sale, Issue Credits, Get Reports and more!
You also get access to our Free Software Upgrades, Weekly Newsletter
Library, New Products, Bargain Basement, and to Order
Supplies! |
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Copyright (c) 2004 Advanced Merchant Solutions, Inc. All Rights Reserved |
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See all of our newsletters in
our newsletter archive! Get tips and
tricks, previews of new product announcements, tips to prevent fraud, Free
stuff, and much, much more
Merchant Information is a newsletter that is available to all members of MerchantAnywhere.com and Advanced Merchant Solutions, Inc. This newsletter is provided as an informational tool designed to keep you up-to-date on the latest news and tools available for mobile commerce and merchant processing. As with all user information, we do not give or sell your personal information to any outside company for its use in marketing or solicitation. To unsubscribe from this newsletter, please reply with "REMOVE" in the subject line. All of our merchant applicants should be receiving this email newsletter. If you would like to subscribe, send an email with 'SUBSCRIBE' in the subject to: merchantapp@merchantanywhere.com. If you are currently receiving the newsletter, and would like to be removed from the mailing list, send an email with the word 'REMOVE' in the subject to: inform@merchantanywhere.com . Once removed, we cannot reinstate that email address, you must re-subscribe with another. |
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