Merchant Newsletter - September 24, 2005

Connecting with a Real Person! 

Some handy methods for connecting to a real live person!

Cingular 800-331-0500 Press option to close account, they answer right away! (same people, more motivated)
Nextel 800-639-6111 Press "0" five times
Sprint PCS 888-788-5001 Zero twice, then say "agent"
T-Mobile 800-937-8997 Enter your phone number
Verizon Wireless 800-922-0204 dial # then double zero
Bank of America 800-900-9000 Hit zero twice, after menu choices play
Bank One 877-226-5663 Press 0 thru the options to get a live person
Chase 800-CHASE24 Hit five, pause, then hit one, four, star, zero
CitiBank 800-374-9700 Zero
Commerce Bank 800-YES-2000 touch "0" anytime after the computer answers
MBNA 800-421-2110 press "0" twice when menu begins
US Bank 800-USBANKS Press 0 twice
Washington Mutual 800-756-8000 At any time after the announcements start press 'O'.
Wells Fargo 800-869-3557 Press Zero
American Express 800-528-4800 Hit zero, pound, three times over (ignore prompts that it's an invalid entry)
MasterCard 800-MC-ASSIST Hit zero three times (once on each menu)
MBNA 800-421-2110 press "0" twice when menu starts
Visa 800-847-2911 Hit zero three times (ignore prompts saying that it's an invalid entry)

 

MasscashSales.com zymol/BMW
sells high quality car care products and BMW parts, accessories, and lifestyle items. During the spring and late summer/fall they sell live at a number of outdoor auto shows.

Roger Chartier says: "We're running now and extremely pleased! Over the past several weeks I sent you 14 separate E-mails ranging from requests for product information to support. All were answered promptly. Sometimes we wonder if you ever sleep!"

"To be fair there were issues with the Palm phone I picked up on eBay that required a total of 5 hours spent on the phone between Cingular and Palm until they were finally solved."

"Today with Pocket Merchant we captured two sales from individuals that wanted merchandise but were short on cash. This is a welcome addition to our bottom line and an additional opportunity to serve our customers."

Customers are fascinated with the MerchantAnywhere technology, and enjoy interacting with the authorization process while outdoors!

"You and MerchantAnywhere exceeded my expectations. A number of business people have been paying close attention to my undertakings and they will be informed of the very positive results! As for other business people, if you're looking for an organization that will be there for you when the chips are down, help you through your difficulties, and also provide you with timely E-mailed newsletters....
MerchantAnywhere is for you."


How often do you call a provider and get caught in "Voice Jail"?
  For most of the major wireless carriers, banks, and card companies, there are "shortcuts" that can "bail you out!

Some of these use voice commands, or a combination of voice commands and touch tone keys.  This is certainly easier than wading through 52 levels of interactive voicemail options!


Some companies just don't "get it"
,   and their "commonly asked questions" answered "while you wait" are NEVER what you need to know.....

Now if we can only find out how to do this with the DMV and IRS, we will have it made!  If you have any shortcuts you would like to share, send them to dennis@merchantanywhere.com and we can update this list.


ORDER FREE MERCHANT MATERIALS HERE!!!

Copyright (c) 2004 Advanced Merchant Solutions, Inc. All Rights Reserved

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