Issuing a Void

After a Credit Card transaction is completed, the transaction server submits the record for end-of-day closeout (batch processing). If a closeout has not yet been performed, PC Verifier allows you to void a transaction. Issuing a void or a credit depends solely on whether a closeout has occurred. The tutorial below gives an example of issuing a void (in most cases, you can issue a void immediately after you received an approved for a credit card transaction).

1.

Start PC Verifier.

2.

Enter your User password.

3.

Click Reports.

4.

Click on an approved transaction.
In this example, Reference TEST-ONE / John Doe is used from the Keyed Entry for Credit Cards tutorial.

5.

Click Void/Credit.
Alternatively, you can press the F10 function key. The transaction request will be processed and upon success, a message box appears indicating that the transaction was voided.

6.

Click OK.
This closes the message box, and updates the list with the TEST-ONE / John Doe transaction voided. A voided transaction contains a V in the amount section, followed by an amount of 0.00 (see below).

Note: The approval date for the transaction changes to the date of the void. Thus if View by Approval Date is selected and the date/day selection criteria are not set to display transactions for the current day, the transaction will be removed from the list.