Support and Updates

E-Mail and phone support services are provided to help customers resolve issues or answer questions you may have about PC Verifier and affiliated products. Some of these services may require payment of a fee.

Advanced Merchant Solutions, Inc. limits the length during which e-mail and phone support services are available for a product to the last two versions shipped and a maximum of 12 months after initial ship date for any given version. Information regarding initial ship dates for a version can be determined by the revision number of the PC Verifier Product. For example, Version 1.01.0401 would be shipped on the forth month of the first day (04/01). 1.xx to 2.xx is considered a version change.

To solve problems, please:

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Read through the on-line help and documentation related to your issue.

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Visit the product Web Site and FAQ section.

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Visit the Upgrades Web page. If there is an upgrade to your version of the software, see if this will fix the problem.

If the problem still has not been resolved, please send us a report by e-mail. In most cases, a problem can be resolved with in 24 hours.

When submitting a report please be sure to include:

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The product name and version information.

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The Windows OS that you are using.

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Your contact information (Name, Merchant Name, Merchant ID, telephone number, e-mail)

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A step-by-step approach on how we can repeat the problem.

To determine your version number:

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Launch PC Verifier and display the main screen.

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Click on the About (+) button at the top-right.

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The About Box will display the product name and version information.